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Return&Exchange

 
Return&Exchange policy
RETURN
Returns are NOT accepted if they are ineligible products; All ineligible products will be rejected and sent back to you at your cost.
 
WHAT IS INELIGIBLE PRODUCT?
The item was damaged and the original status was changed (washed ,worn, ironed etc.)
Clearance items
Accessories and Gift Gallery items
 
TO RETURN A PRODUCT
You’d better contact our customer service first and one of our customer service representatives will assist with the issue. 
We will send you the returning address ,please email us the tracking number and shipping carrier after your units have been returned.
BuLuTu is proud to offer the most accurate color representation for our product, it must be noted that on screen representations do not necessarily precisely represent actual colors due to variable monitor calibrations.
We are NOT responsible for the return shipping cost of the merchandise or any lost and damaged packages during the return transit.
 
EXCHANGE
Exchanges are NOT accepted if they are ineligible products.
Special offers/coupons or gift certificate received for original order are non-transferable to the new exchange order.
Before Shipping, a 15% re-production fee will be charged for any changes on orders placed over 24 hours.
We allow one time free exchange and total three times exchange for each order.
The second-time exchange will charge for a shipping fee plus a 15% restocking free;
The third-time exchange will charge for the shipping fee plus a 30% restocking fee.
If the exchange item(s) costs more, we will contact you to obtain the payment for the additional amount.
If the exchange item(s) costs less, the difference will be applied as store credits towards your next purchase.
Once one exchange order is completed, returns for refund will not be acceptable.
 
REFUND
For returning order ,you are responsible for all return shipping costs. And $15 will be charged for shipping fees (we pay when ship to you). We will refund you the remaining payment in 3 working days after verifying the return package. We recommend you get tracking and insurance on your return package. After we receive hair, we will issue return after examination of our products.
There is no fee for cancellations on orders placed within 24 hours.
Any cancellation for orders placed on our website over 24 hours will incur a 15% handling fee.
 
CONTACT US IF YOU NEED HELP:

+13476747998 ( Mon-Fri 9:00am – 5:30pm PST )

Email:bulutuduvetcoveset@gmail.com


 
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